An agency of the Ministry of Industry, Investment & Commerce, the JBDC is Jamaica’s premier business development organisation working collaboratively with government, private sector, as well as, academic, research and international communities.
Customer Service Charter
OUR PROMISE TO YOU
Our aim is to provide high-quality, efficient, and responsive business support services to you in every interaction. We promise:
COMMITMENT
You will experience the JBDC SPIRIT through our Core Values:
- Solution-Oriented – We will drive entrepreneurial success through dynamic and innovative solutions.
- Professionalism – We will communicate with you clearly and in a timely manner, with a positive attitude that guarantees you can depend on us.
- Integrity – We will ensure accountability, transparency and fairness in our operations.
- Respect – We are an inclusive organisation that engages and listens to you regardless of your background, improving our services based on your feedback.
- Innovation – We consistently innovate services that are relevant to the times, accessible, and easy to navigate.
- Teamwork – We are a team of highly-engaged and dedicated thought leaders who collaborate to achieve our goal as well as yours.
SERVICE STANDARDS
You can expect:
- Response to enquiries via email or phone within three (3) working days.
- Response to complaints within forty-eight (48) hours of receipt.
- Confidentiality in the handling of your information in accordance with the Data Protection Act.
- Officers who are knowledgeable and equipped to grow your business ‘From Concept to Market’.
- Consistent communication about our services that is easy to understand, and explains how they impact your business.
FOCUS ON YOU
You can help us to meet your needs by:
- Providing information that we request, accurately.
- Treating our staff and other customers with courtesy and respect.
- Following any laws, guidelines, and instructions provided by our organisation.
- Telling us how our services have impacted your business.
WE WANT YOUR FEEDBACK
If you have suggestions, compliments, or complaints, please complete the feedback form on our website: https://www.jbdc.net/contact-us/
or call 876-928-5161-5.
REVIEW
We will regularly review and evaluate our performance against the standards set out in this Charter to ensure continuous improvement in our services.
Click here to download the Customer Service Charter
